Refund policy
Return & Exchange Policy
Effective Date: [Insert Date]
At Funanya Luxe & Co., we take pride in crafting high-quality, elegant sleepwear made with love and cultural heritage. Due to the intimate nature of our products, we have a strict no-return and no-exchange policy — but we’ll always do our best to make things right if there’s a problem with your order.
1. All Sales Are Final
To maintain the hygiene and quality standards of our luxury sleepwear, all purchases are final sale. We do not offer returns, exchanges, or store credit for change of mind, incorrect sizing, or buyer’s remorse.
2. Damaged or Defective Items
We carefully inspect each order before shipping, but if you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To request a resolution, email support@funanyaluxe.com with the following:
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Your order number
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A clear photo of the item and the issue
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A brief description of the problem
If your claim is approved, we will offer a replacement or refund at our discretion.
3. Sizing Assistance
To help you order with confidence, please refer to our Size Guide before purchasing. If you need help choosing the right size, our team is happy to assist via email or DM before placing your order.
4. Unauthorized Returns
Items sent back to us without prior authorization will not be accepted or refunded. We recommend contacting our support team before taking any return action.
5. Refunds (If Applicable)
Refunds for approved issues (such as defective items) will be processed back to your original payment method. Please allow 5–10 business days for the transaction to reflect, depending on your bank.
6. Contact Us
Your satisfaction means everything to us. For any questions or concerns, please reach out: