Frequently Asked Questions (FAQ)

📌 Orders & Processing

How long will it take to process my order?

Our standard processing time is 2-5 business days for in-stock items. Custom and personalized items (like custom sleepwear or bridal robes) may take 7-14 business days before shipping.

Can I modify or cancel my order after placing it?

Please email us at support@funanyaluxe.com within 12 hours of placing your order. We’ll do our best to accommodate changes, but we cannot guarantee modifications once processing has begun.

🚚 Shipping

Do you offer free shipping?

Yes! We offer FREE standard shipping on U.S. orders over $75 (before taxes and discounts).

Do you ship internationally?

Yes, we ship to select international countries. Shipping fees and delivery times will be calculated at checkout. Please note: international customers are responsible for customs duties or import taxes.

How do I track my order?

Once your order ships, you’ll receive an email with tracking information.

🔄 Returns & Exchanges

What is your return policy?

We accept returns of unused, unworn, unwashed items in original packaging within 14 days of delivery. Custom and personalized orders are final sale unless defective.

Do you offer exchanges?

Yes, exchanges are accepted for the same item in a different size (if available). Please contact us within 7 days of delivery.

Who pays for return shipping?

Customers are responsible for return shipping unless the return is due to our error or a defective product.

👑 Products & Custom Orders

Can I order a custom sleepwear set or bridal robe?

Absolutely! We offer custom and personalized options — please visit our Custom Orders page or email us at support@funanyaluxe.com to get started.

How should I care for my loungewear?

We recommend gentle machine wash cold or hand wash. Do not bleach. Air dry or tumble dry low.

💌 Contact

How can I reach you?

Email us anytime at support@funanyaluxe.com or message us via Instagram @funanyaluxe. We aim to respond within 1-2 business days.